Vehicle/commercial vehicle service manager / customer service manager (m/f/x) 2019-02-01 ID-811169020

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Job offer
Vehicle/commercial vehicle service manager / customer service manager (m/f/x)

We are seeking to strengthen our team by the specified date and are looking for a Vehicle/commercial vehicle service manager / customer service manager (m/f/x)

Job type
Permanent employment
Completed vocational training in automotive engineering or comparable qualification
Work experience
Extended professional experience in the required areas (2-5 years)
Activities - General
Performing the final technical inspection after an order has been processed
Receiving and returning customer vehicles
Preparation of work reports and documentation
Work as workshop and service manager
Realization of vehicle planning, incl. appointments
Process optimization in order processing and coordination of workshop capacity utilization
Monitoring of service quality standards in customer service
Responsibility for the execution and fulfillment of repair orders in compliance with current guidelines and specifications
Warehouse logistics activities
Receiving, inspecting and storing goods
Warehouse management and inventory control
Organizing procurement of spare parts and operating materials
Workshop administration duties
Administrative handling of warranty/maintenance and courtesy work
Maintaining and managing customer and vehicle files
Preparation and creation of external service orders
Professional competence
Personal traits / soft skills
High commitment to performance
A high level of quality awareness
Excellent communication
Customer focus
Self-assured and neat appearance
Ability to work in a team and motivational skills
IT expertise
Competent operation of a PC
Language skills
Business fluency in German
Basic knowledge of German required
Other areas of expertise
Class B driver's license
Competence fields
Mechatronics area of expertise
Customer communication

experience in the field of technical and operational communication

Logistics area of expertise

experience in creating and processing warehouse records, shipping and accompanying documents

Warehouse management

user expertise in the areas of types of storage, storage equipment and storage costs

Material procurement

experience in planning, controlling and managing the movement of materials

Workshop administration area of expertise
External service contracting

experience in the field of external service orders

Process handling

experience in the administrative handling of warranty/maintenance work and courtesy work

Customer service area of expertise

experience in customer service and development of individual solutions

Supplier management

experience in contract negotiations with suppliers and partners

Process management

experience in the overall development and control of customer processes

Other areas of expertise

professional experience in all-brand workshops

Contact person
Bendich Kfz.-Service e.K.

Britzer Damm 130
12347 Berlin

Work environment/ equipment/ colleagues
Diverse field of activity in a future-oriented industry
Diverse field of activity in a growth-oriented company
Diverse field of activity in a successful company
Flat hierarchies and a supportive atmosphere
Freedom to work independently
Acquisition of multi-brand competence
Responsibility and diversity of tasks
Excellent work climate with highly qualified colleagues
Processing of a multi-brand range of models
Modern workplace
Good opportunities for further development
Training and further education
Attractive compensation
Performance-based salary
Paid vacation
Christmas bonus
Attractive incentive opportunities
Subsidies for company pension plans
26 vacation days
Time tracking with work account
Gas voucher

Bendich Kfz.-Service e.K.